>Customer Service Kudos

>When last I blogged about Lowe’s, I was pretty irritated at my neighborhood store. After I blogged, I used the “contact us” form at Lowes.com to report my problem. Within a couple of days, I got a call from a manager at the local store wanting to try to figure out who the women were that gave me the problem. She looked up my cousin’s name and printed out their gift registry, and she left that and a 10% off voucher at the customer service desk. I went in the next day, picked out a light fixture from the list and used the discount. The quick response and the discount went a long way to making me feel better about the store.

Then today, we had a message from PetSmart. We’d been in a couple of times over the last week or 10 days, only to find a big empty space where the Iams Digestive Care 16.5 pound bag should be. I sent an e-mail to Iams, to see if they discontinued the size, and they confirmed that they still make it. I also sent an email to PetSmart, to ask if they were still going to stock that size in the store, because the shipping charges on a heavy bag of cat food are pretty outrageous. Well, the message today said that the food had been ordered and to call the manager when I had a chance. She was very apologetic that they’d been out of stock, assured me that the food had been ordered on Monday and should be in by next Wednesday. She sounded very sincere when she said how sorry she was that the store had run out. So, I’m feeling pretty good about PetSmart, too.


About Taminar

When I grow up, I want to make movies and write books. Now in my 50s, I wonder if I'll ever really accomplish the dreams of my youth. I have made two short films, one for a college film-making class, the other for an MTV-sponsored contest. I have written short plays that have been produced, and a few short stories and reviews that have been published. I also perform and direct for community theatre. My working life has included stints in local TV news, public relations, retail management and cashier, and for a couple of years, I made the rides go at Walt Disney World. I have three cats and a husband.
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One Response to >Customer Service Kudos

  1. Bev & Bailey says:

    >Hi! I was passing through and saw your post. I work for Iams. If we can be of any further assistance please don't hesitate to call us, 800-525-4267or send us an emailhttp://www.iams.com/iams/en_US/jsp/IAMS_Page.jsp?pageID=EUN&_requestid=76764We appreciate you trust in our diets, and we're happy to help!

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