>I have this morning off work, so I was at home during business hours, and I called the number on the O’Charley’s Honey Mustard again. Now, the name on the bottle is Donelson Foods. I couldn’t understand what the phone system said the company’s name was, so when I reached a person, I asked if this was also Donelson Foods. She mentioned the O’Charley’s Dressing and asked if I wanted HR. I explained I had a bad bottle of the dressing and she transferred me. That person (I didn’t make a note of her name) mentioned clearly Choice Food and Diversity Food. I left a detailed message, then I started looking around. Apparently, what the phone system says is Vietti Foods. I guess they still make some foods under that umbrella, but then I found a press release that referenced “Choice Food of America formerly Vietti Foods” and how they were teaming up to form Diversity Food to reach the multicultural market. I was going to follow up with an e-mail to someone, if I could figure out their email address protocol, when the phone rang. The woman apologized, told me the person who handles these things is out of the office until Monday, but there’s been another complaint about products with the 13Oct09 date stamp, so they would send me a replacement two-pack next week. She gave me a direct-line phone number to call if I don’t receive it in the next couple of weeks.
I knew something had to be wrong with it, and I didn’t let it go. I was polite on my message, but I also mentioned that I’d left a message before and never heard anything, and that I really hoped someone would call me back this time. Maybe the message didn’t save correctly, or the person I left the message for has been out of town all this time. With voice mail, you never can tell. The person today seemed genuinely apologetic that no one had called me back. It pays to be persistent.